![]() Note: You can continue with the restore regardless of whether VMware Tools is present. For more information, see Troubleshoot VMware issues. As no other communication channel is open for a Sandbox VM, you need to install the VMware Tools manually. During Sandbox Recovery, VMware Tools is used to interact with the VM. VMware Tools must be running on the destination VM.To enable the license, contact Support.įor more information on Sandbox Recovery, see Restore virtual machines using sandbox. If you do not have a valid license, the Sandbox Recovery option in the VMware Restore workflow is hidden. You must have the appropriate license enabled.Prerequisites for configuring virtual machines for Sandbox Recovery Ensure that the last three to four ports in this range are open.ĭruva cleans up the installed files related to the DruvaVMwareRestoreAgent.exe (Windows) or guestossvc (Unix) binary however, if the cleanup fails due to network disruptions or if the VM is powered off, you can kill the DruvaVMwareRestoreAgent.exe (Windows) or guestossvc (Unix) process from the task manager (Windows) or the terminal (Unix), and manually delete these files from the following locations: Operating System If you don’t enter a specific port, Druva uses the ephemeral ports over HTTPS for restores.For more information on the phoenix.cfg file, see Druva agent logs and configuration details. For example, to use port 58142 for restores, edit the _FLR_GUEST_VM_PORT_RANGE entry to _ _FLR_GUEST_VM_PORT_RANGE =. Edit the phoenix.cfg file to allow this process to use specified ports for restore.To allow the DruvaVMwareRestoreAgent.exe (Windows) or guestossvc (Unix) service to communicate on specific ports for restores, perform the following tasks:.The performance will be similar to that of the older agents. Note: If Druva uses the VMware tools API to perform restores, there will be no observable performance gain. If the process fails to open these ports due to firewall restrictions, it uses the VMware tools API to restore files and folders on the target virtual machine. ![]() This process opens specified ports on the target guest operating system for communication. This binary acts as a server for HTTPS requests from the VMware backup proxy. ![]()
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